Keeping South Africans In Line

Dear ANC

Since you occupied the draughty, cobwebbed corridors of power, one of the wonderful improvements that you have brought into our lives is the Ubiquitous, Endless Queue. 

What on earth would we do with all that time if we didn't queue all day outside Home Affairs and other glittering monuments to service and efficiency?

I was at a municipal building in Durban, a city renowned for clean, efficient local government. Jokes aside,  there seemed to be two queues, though it was hard to tell. And people kept changing queues, as rumours circulated as to which queue was for what. Most were there to submit rates rebate forms. Yes, I can see how a devilishly complex exercise like that would require a full day's queuing.

So clever not to put out chairs. Those 80 year olds could  get ideas above their station. Let the aching knees remind them who's in charge. Also, they need to  appreciate the chairs inside when they finally reach the equally long, indoor queues. It must be clear who's doing favours for whom. Citizens need to know their (stationary) station in life. Outlandish concepts like service or uBuntu confuse our people.

You could put out posters or notices to help people identify the right queue. But then, where's the wholesome fun of the government guessing game? 

In some benighted countries, managers  actually manage the processes. Apparently, that's what they are paid for. How quaint. They monitor, innovate, engineer and simplify processes. But I'm sure that our lot have mountains of paperwork. Far more important than 80 year old, aching knees. That kind of intricate work demands good managerial  skills. And there must be  important teas, lunches, jovial conversations and more to attend to. Important to spend time on the things that matter most.  

Besides, 'if it ain't broke, don't fix it'. Or if they don't complain loudly enough.

In fairness, though, dear ANC, I think that you are close to the struggles of ordinary people in South Africa. You have the common touch. I thought of Ms Mbete's valiant struggle to acquire her driver's licence. It's an entertaining tale, replete with mystery, riddles and perhaps even time-travel. This from a report: 

“I don’t have time to stand in queues,” she argued, “I am not required to stand in queues at airports and things.”

Yes, you too have burdens to bear and your patient humility is an example to us all.

Yours in the struggle to keep our people in line.

Richard 

Tips for the blogger gratefully accepted 

Capitec Bank, South Africa  

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